Introduction
This privacy policy is to provide information to you, our client, on how your personal information (which includes your health information) is collected and used within our clinic, the website, and the circumstances in which we may share it with third parties. This privacy policy is reviewed annually to ensure accordance with Government and ANTA (Australian National Therapies Association) changes.
Why and When Your Consent is Necessary
When you register as a client of our clinic, you provide consent for our staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it.
Website – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Website – An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Why Do we Collect, Use, Hold and Share Your Personal Information
Our clinic will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as private health insurance rebates, clinic audits and accreditation, and business processes.
What Personal Information Do We Collect
The information we collect about you includes:
Identity date including your first name, last name, marital states, date of birth and gender.
Contact data including your billing address, delivery address, email address and telephone numbers.
Financial, transaction, market and medical date (Cliniko Client and Appointment Book Software ONLY)
Cookies – Website
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites – Website
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Health Professionals if you need a referral
With your Health Fund
If your doctor requires a report
Website – none.
How long we retain your data
We retain your information as long as your are a client. If you stop using our services, information is kept for seven (7) years after your last appointment, as per ANTA guidelines, and is then deleted and removed from all systems.
What rights you have over your data
You can request to receive a copy of the personal information we hold about you, including any information you have provided to us. You can also request that we erase any personal information we hold about you. This does not include any information we are obliged to keep for administrative, legal, or security purposes.
Where your data is Stored and Protected
Your information is stored within a secure cloud based program
All programs used are protected by passwords and security programs
Our clinic stores all personal information securely. Personal information is stored electronically. Any notes taken during consultation are uploaded to a scure platform and hard copies are shredded and disposed of securely.